Client Services Assistant

Location: Scunthorpe

About Us:

Pepperells is a forward-thinking and dynamic Law Firm with a strong presence across multiple locations. Specialising in various areas of law, including conveyancing, family, criminal, civil litigation, private client, commercial property, and corporate law, we pride ourselves on providing exceptional legal services to our clients.

Position Overview:

We are currently seeking a dedicated and confident individual to join our team as a Client Services Assistant. This full-time position involves working with clients to address their concerns, answer their questions and assist them with their needs. The successful candidate will play a crucial role in maintaining strong client relationships through effective communication and support.

Key Responsibilities

Outbound Communication:

Make outbound telephone calls to clients, updating them on various legal products.

Communicate at vital touchpoints throughout the customer’s legal transactions, ensuring a seamless and positive experience.

Introducing relevant products and services to the client that we offer.

Client Relationship Management:

Build and maintain strong relationships with clients by providing timely and relevant information.

Act as a point of contact for clients, addressing inquiries and concerns with a friendly and approachable demeanour.

Administrative Support:

Update clients regularly and deal with concerns they may have

Ensure accurate message taking and documentation, demonstrating a high level of attention to detail.

Organisational Skills:

Work efficiently in a busy and pressured environment, demonstrating excellent organisational skills.

Prioritise tasks effectively to meet deadlines and contribute to the overall efficiency of the team.

Positive Attitude:

Approach tasks with a positive and enthusiastic mindset, fostering a friendly and collaborative work environment.

Requirements:

Previous experience in making outbound telephone calls.

Strong communication skills with the ability to convey information in a clear and understandable manner.

Proficient in Microsoft Office applications.

Ability to work accurately in a fast-paced and busy environment.

Training:

Full in-house training will be provided to ensure that you have the necessary skills and knowledge to excel in the role.

How to Apply: Interested candidates should submit their resume and a cover letter outlining their relevant experience to careers@pepperells.com.

Join Pepperells Law Firm and become a valuable member of our team, contributing to our commitment to delivering high-quality legal services to our clients. We offer a supportive work environment and opportunities for professional development. Apply now and be part of our dynamic and ambitious team!