Priorities Assistant – Front of House

About Pepperells: Pepperells is a modern, ambitious, and dynamic Law Firm with a broad presence across various locations. Committed to providing comprehensive legal [ clients, both face-to-face and via telephone. The role requires maintaining the highest standards in performance and presentation, contributing to the positive perception of the business and its people. In addition to front-of-house duties, the assistant provides essential business administrative support throughout the working day.

Responsibilities:

• Set and maintain the highest standards of client care and customer service.
• Handle new client calls, triage, and schedule appointments with solicitors.
• Support the switchboard as needed (training provided).
• Facilitate the effective management of reception on a day-to-day basis, including the presentation of the reception area, ensuring high standards are maintained.
• Liaise directly with staff regarding the arrival of clients and signed-for deliveries.
• Provide support to staff with tasks such as photocopying, scanning, filing, and preparing incoming post for scanning and distribution, plus any outgoing franked post.
• Support staff with daily office duties and tasks.
• Review and order office stationery, maintaining stock levels weekly.
• Produce documentation in Google Suite/Microsoft Word and Excel.

Personal Attributes:

• Adaptability: Thrives in a dynamic and evolving legal environment, comfortable handling multiple tasks.
• Customer Focus: Sets and maintains the highest standard of customer service.
• Proactivity: Takes initiative, is self-motivated, and can work without constant supervision.
• Communication Skills: Excellent verbal and written communication skills.
• Multitasking: Ability to handle multiple simultaneous tasks and meet tight deadlines.
• Team Player: Collaborative mindset, willing to support colleagues and cover work for others.
• Presentation: Maintains a professional appearance and demeanor, contributing to the positive perception of the business.
• Flexibility: Adaptable to changing priorities and able to transport themselves to other office locations when required.

Qualification/Experience:

• Preference for experience in a fast-paced, evolving, and dynamic environment.
• Experience dealing with clients and managing high call volumes.
• Experience in executing business administrative tasks.
• Interest in working in a legal environment is desirable but not essential.

Benefits: Pepperells offers a comprehensive benefits package along with the exciting opportunity to be part of an ambitious and growing team.

How to Apply: Interested candidates should submit their resume and a cover letter outlining their relevant experience to careers@pepperells.com.

If you have the required experience, possess the mentioned attributes, and are ready to contribute to the success of our firm, we invite you to apply.