Stacey Marshall is the Client Services Manager at the firm, playing a central role in ensuring that clients receive a consistently high standard of service across all areas of the practice. She leads the Client Services and Residential Sales teams, acting as a key point of contact, building strong relationships with clients and helping to ensure their experience is seamless, responsive and professional.
Stacey works closely with legal teams to coordinate client matters efficiently, overseeing client onboarding, managing the Residential Sales call‑takers and supporting “Partner for Life” initiatives. She focuses on clear communication, timely updates and the smooth progression of cases, while proactively identifying opportunities to enhance service delivery and client satisfaction.
With 32 years’ experience in customer service and sales, including 30 years in management roles, Stacey brings extensive leadership and client‑care expertise to her position. She began her career in the travel industry as an apprentice at 16, progressing to assistant manager at 18 and store manager at 19, and later managing both single branches and clusters of stores before transferring her skills to Pepperells in 2022.
Stacey has been recognised for her achievements, having won Branch of the Year and Manager of the Year in the travel industry and receiving nominations at Pepperells’ in‑house awards. Her emphasis on organisation, communication and attention to detail underpins a client‑focused approach that reflects the firm’s values and commitment to outstanding service.
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Pepperells Limited, registered in England and Wales: No. 10244781 | Registered Office: 100 Alfred Gelder Street, Hull, East Yorkshire, HU1 2AE | Authorised & Regulated by The Solicitors Regulation Authority | Regulation Authority Numbers 636188, 638556, 638554, 647027, 668558, 807163, 818433, 832782, 830125, 8000373, 8007670, 8007671, 8009311, 8009312, 8013429, 8013430, 8013428 and 8013376 | www.sra.org.uk
Pepperells Solicitors are committed to ensuring that all Partners, Consultants and Employees give their full co-operation to the Legal Ombudsman in the event of any dispute or complaint against our firm, contact details of which can be found at www.legalombudsman.org.uk. VAT No. 365 0589 36